Policies

Low Riders MC — Policies

Last updated: 10 July 2025

Note: These policies apply to purchases made directly through lowridersmc.com and our Phoenix retail warehouse. If you bought Low Riders MC products from a third‑party marketplace, please refer to that seller’s terms.

1 · Shipping Policy

Processing Times

  • Orders placed from Monday-Friday will require a few hours to be fulfilled - exceptions for weekends and public holidays.

  • Fulfilled orders require 2-7 working days to be shipped.

  • Time frames may vary depending on issues such as availability, custom products, billing details and more.

Shipping Options & Delivery Estimates

Shipping Methods Service Delivery Estimation Cost
Normal Shipping  Normal 21-30 Working Days Free on orders $75 + / $6.95 flat
Premium Shipping  Premium 12-25 Working Days From $14.95

*ETA begins when the package is accepted by the carrier. Customs delays may occure.

Order Tracking

A tracking link is emailed within minutes of label creation. Please allow 24 hrs for the tracking page to display movement. 

 

Damages & Lost Packages

If your shipment arrives damaged or appears lost in transit:

  1. Photograph all packaging and items.

  2. Contact support@lowridersmc.com within 48 hrs of delivery scan (or expected delivery for lost parcels).

  3. We will file the carrier claim and arrange a no‑cost replacement or refund. 

2 · Returns 

  • Window: 30 calendar days from delivery.

  • Condition: Unworn/unused, tags attached, original packaging. Electrical items must be un‑installed.

  • Exceptions: Gift cards, custom laser‑etched rings, and clearance items marked “Final Sale” are non‑returnable.

How to Start a Return

  1. Email returns@lowridersmc.com with your order # and reason.

  2. We’ll email an RMA #, printable label (U.S. customers) and instructions.

  3. Ship the item(s) back within 14 days of RMA approval.

Refunds

  • Refunds are issued to the original payment method within 5–7 business days of warehouse inspection.

  • Original expedited shipping costs are non‑refundable unless the return is due to our error.

*Note: Refund policy lasts 15days from the arrival date.

3 · Order Cancellation

Orders may be cancelled or edited until they enter the “Fulfilled” status. Contact support via chat or phone for fastest service.

5 · Payment Options & Security

We accept:

  • Visa, Mastercard, American Express, Discover

  • PayPal & Venmo (U.S.)

  • Shop Pay, Apple Pay, Google Pay

All transactions are processed via PCI‑DSS Level 1 compliant gateways. Card data never touches our servers.

6 · Privacy Policy

Information We Collect

  • Provided by you: Name, address, email, phone, payment details.

  • Automatically collected: IP address, browser type, referring URLs, device identifiers, cookie data.

How We Use It

  • Fulfil and manage orders, returns & warranty claims.

  • Communicate promotions, new products or service updates (opt‑out any time).

  • Detect and prevent fraud.

Sharing & Disclosure

We share data only with service providers (payment processors, couriers, email platforms) and when required by law. We never sell personal data.

Your Rights

  • GDPR (EU/UK): Access, rectify, erase, restrict processing, data portability, object.

  • CCPA (California): Know, delete, opt‑out of sale (we do not sell), non‑discrimination.

7 · Terms of Service

By accessing this site or purchasing from Low Riders MC you agree to:

  1. Use the site for lawful purposes only.

  2. Refrain from reproducing or exploiting content without written permission.

  3. Assume all risk when installing performance parts. Always consult a certified mechanic if unsure.

  4. Hold Low Riders MC LLC harmless for indirect or consequential damages arising from the use of our products.

Disclaimer: Riding motorcycles is inherently dangerous. Proper installation of parts, periodic inspection and safe riding practices are the rider’s responsibility.

8 · International Duties & Taxes

Customs duties, VAT, import taxes and brokerage fees are not included in item price or shipping cost unless explicitly stated at checkout. The recipient is responsible for these charges.

9 · Contact

Low Riders MC 
support@lowridersmc.com
Mon–Fri 08:00–17:00 MT

Our Social Media Page - Low Riders Motorcycle Club

10 · Policy Updates

We may modify these policies from time to time. Changes take effect immediately upon posting the updated page with a new “Last updated” date.

Ride free, wrench smart, keep the rubber side down.